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FAQ

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  • Refund / Cancellation Policy
    Cancellation and Partial Refund Policy 1 Week in Advance Cancellation: Beach Parties / Cabana Oasis Customers may cancel their reservation up to 7 days prior to the scheduled service for a full refund of their payment. Cancellations must be made via email or phone, and the refund will be processed within 5-7 business days. Partial Refund for Late Cancellations: Beach Parties / Cabana OAsis If a cancellation is made less than 7 days but more than 48 hours before the scheduled service, customers will receive a 50% refund of their payment. No Refund for Last-Minute Cancellations: ANY SERVICE Cancellations made within 48 hours of the scheduled service will not be eligible for a refund. Rescheduling Policy: Customers who wish to reschedule instead of canceling may do so up to 48 hours before the scheduled service at no additional cost. Rescheduling requests made within 48 hours will be subject to a 20% rescheduling fee.
  • Seating Placement
    We aim to set up as close to the waterfront as possible, but waterfront spots aren't guaranteed. Lifeguards are on duty until 6PM
  • What is my Door to Shore Item limit?
    Max 10 items No sunshades or fabric tents/cabanas are allowed. Coolers are allowed, but they can only contain ice - no food or drinks. If you have more questions, just ask!
  • What should I expect regarding communication and setup when I book a service
    We strive to provide a seamless and relaxing experience for all our clients. One day before your reservation a dedicated concierge will reach out to confirm your reservation. Approximately 30-60 minutes before your scheduled reservation, you will receive a confirmation text or call from our team. Once you have confirmed, a dedicated concierge will reach out to you to inform you that your setup is ready for use. This process ensures that your experience is perfectly tailored and prepared for your arrival, allowing you to relax and enjoy every moment without any hassle. You do not have to meet or wait for a concierge when you arrive and leave the beach. WHEN LEAVING YOUR SETUP -- TEXT "Checking Out -- [beach street]" to 516-493-7651
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