Question 1

Ending/Leaving Your Reservation

Accepted Answer

If you know your anticipated departure time in advance, please share it with your concierge or our Client Relations team.Otherwise, we kindly ask that you provide 30–60 minutes' notice before departing. This allows our team to coordinate your breakdown without leaving the setup unattended for an extended period.

Question 2

What happens on the day of my reservation?

Accepted Answer

Reservation ConfirmationYour reservation details will be confirmed with you prior to your scheduled beach day.Your Concierge ConnectsOn the morning of your reservation, your dedicated concierge will contact you by call and text to confirm your arrival and share any important day-of details.Your Experience Is PreparedOur team handles the complete setup before your arrival. Once ready, your concierge will send your exact beach location and an interactive pinpoint to guide you directly to your setup.Arrive & EnjoySimply arrive and settle in. Your concierge remains your point of contact throughout the day should you need anything.Departure & BreakdownWhen you're ready to leave, notify your concierge approximately 30–60 minutes before departure. Our team will return to handle the complete breakdown.

Question 3

How far in advance should I request a reservation / reserve?

Accepted Answer

We recommend requesting your experience as early as possible, latest 24-48 hours before your desired reservation time.Particularly for weekends, holidays, larger gatherings, and peak summer dates.All experiences are subject to concierge and equipment availability.

Question 4

Can I customize my beach experience?

Accepted Answer

Yes. In fact, we encourage it.Share how you want the day to feel, who you're bringing, and anything you would like included. Your concierge can tailor the furnishings, shade, coolers, refreshments, games, and additional amenities around your needs.

Question 5

What is The Solmare Beach Club?

Accepted Answer

The Solmare Beach Club is your own private beach club—wherever summer takes you.Designed for guests who want effortless access to elevated beach days without owning, transporting, storing, setting up, or maintaining beach equipment.Choose from weekly, monthly, or full-season service, with dedicated beach equipment, recurring setup and breakdown, and personalized concierge service tailored to your household.

Question 6

Do you offer service for vacation rentals and private residences?

Accepted Answer

Yes. We can coordinate recurring beach service for private residences and seasonal rentals, allowing homeowners and guests to enjoy a consistent, hotel-inspired beach experience throughout their stay.We can also work with property owners and real estate professionals looking to elevate the experience offered to their summer guests.